Complaint Management

Complaint Management Solution

  • Single Point of Contact for Business and Customers
  • Provides a 360◦ View of the Customer Interactions.
  • Increase Customer Satisfaction / Earn Loyalty
  • Helps Improves Product / Service Quality
  • Follow Feature like Facebook
  • Increased Customer Care

  • Resolve complaints more quickly
  • Enhance operational efficiency
  • Resolve Complaints faster with Integrated Knowledge
  • Guided Resolution help easy onboarding
  • Centralized Customer Repository.
  • Intuitive Interface Drive Productivity

  • Native Integration with Microsoft Application (Outlook, SharePoint, Lync, Exchange).
  • Integration with Call Center (Cisco, Genesys, Avaya, etc.)
  • SOA architecture and Standard Web services
  • Power of Choice Deployment options
  • Stay Agile Stay Focused

Know More

Web based solution Built on Dynamic xRM Framework
ISO 10002 standards compliance
Automate and Streamline complaint Lifecycle
A Customer-focused environment
Guided complaint handling process
Intelligent Customer engagement


  • Contact Management

  • Activities Management

  • Analytics

  • Account Management

  • Notification Management

  • Reporting

  • Knowledge Management

  • Escalation Management

  • SLA