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CRM D365 Sales, Marketing, Customer and Field Services



D365 Sales

  • 360-Degree Customer View
  • Data-Driven Insights
  • Mobile Accessibility
  • Integration with Office 365
  • Automation and Workflows
  • Forecasting Accuracy
  • Scalability and Customization



D365 Marketing

  • Integrated Customer Data
  • Segmentation and Targeting
  • Multichannel Campaigns
  • Marketing Automation
  • Event Management
  • Analytics and Insights
  • Integration with Other Dynamics 365 Apps



D365 Customer Service

  • Efficient Case Management
  • Holistic Customer View
  • Multichannel Support
  • Automated Routing and Escalation
  • Knowledge Base Management
  • Service Level Agreements (SLAs)
  • Case History and Tracking



D365 Field Service

  • Optimized Resource Allocation
  • Customer Satisfaction and Loyalty
  • Parts and Inventory Management
  • Work Order Management
  • Mobile Accessibility
  • Automated Maintenance Scheduling
  • Service Agreements and SLAs