CRM D365 Sales, Marketing, Customer and Field Services
D365 Sales
- 360-Degree Customer View
- Data-Driven Insights
- Mobile Accessibility
- Integration with Office 365
- Automation and Workflows
- Forecasting Accuracy
- Scalability and Customization
D365 Marketing
- Integrated Customer Data
- Segmentation and Targeting
- Multichannel Campaigns
- Marketing Automation
- Event Management
- Analytics and Insights
- Integration with Other Dynamics 365 Apps
D365 Customer Service
- Efficient Case Management
- Holistic Customer View
- Multichannel Support
- Automated Routing and Escalation
- Knowledge Base Management
- Service Level Agreements (SLAs)
- Case History and Tracking
D365 Field Service
- Optimized Resource Allocation
- Customer Satisfaction and Loyalty
- Parts and Inventory Management
- Work Order Management
- Mobile Accessibility
- Automated Maintenance Scheduling
- Service Agreements and SLAs