A collection of tried and tested processes, policies, and best practices that together serve to bolster your IT initiatives, helping enterprises design, transition between, and operate digital services.., It brings IT under the umbrella of the business as a whole.

The benefits of adopting ITIL service delivery A business that adopts ITIL service delivery not only differentiates themselves from their competitors, but also takes a proactive approach to managing IT. This reduces response times and cuts costs. There are 6 main benefits to adopting ITIL service delivery processes:

1. A stronger, better alignment between the business and IT
2. Improved delivery service, leading to enhanced customer satisfaction
3. Improved utilization of business resources, resulting in effective cost-cutting
4. Clearer visibility of IT costs and business assets
5. Better management of risk and service disruption/failure for the business
6. A more secure and stable service environment, supporting business change and flexibility.

Adopting ITIL service delivery processes helps a business to focus on not only improving their IT capabilities, but also resolving issues and streamlining workflows. Optimizing the process, people, suppliers, and technology capabilities will enhance business strategies and drive overall growth.