VoCallIQ · Voice Analytics · Powered by AIVortex
VoCallIQ — hear what every call is telling you.
VoCallIQ transcribes, diarizes and analyzes contact-center calls — surfacing sentiment, themes, quality scores and customer-experience insights, so leaders act on what customers actually say.
VoCallIQ · Call Intelligence
InsightsTranscriptQualityTrends
“Why did complaint calls spike this week, and how did agents handle them?”
Billing-error mentions rose 38% after the new statement layout. Average sentiment dipped to negative; agents followed script in 82% of calls — empathy phrasing is the main gap.
Every call, analyzed — not just sampled.
Instead of QA-ing a handful of calls, VoCallIQ listens to all of them — turning raw audio into transcripts, sentiment, themes and quality scores you can act on at scale.
Transcription
Accurate speech-to-text across languages, accents and telephony audio quality.
Diarization
Separate agent and customer speakers with timing, turn-taking and talk-over detection.
Sentiment & emotion
Track sentiment across each call and over time, by queue, agent and topic.
Keyword clustering
Discover recurring themes, drivers and emerging issues without predefined tags.
Quality monitoring
Auto-score calls against your QA scorecard for compliance, script and empathy adherence.
CX insights & dashboards
Turn call data into trends and dashboards for CX, operations and leadership.
From audio to action.
Ingest calls
Connect call recordings from your contact center, batch or near-real-time.
Transcribe & split
Convert audio to text and separate speakers with accurate diarization.
Score & cluster
Apply sentiment, QA scoring and theme clustering across every call.
Surface insight
Route findings to QA, training and leadership through dashboards and alerts.
VoCallIQ runs in your environment with role-based access and on-prem options — sensitive call data stays where it belongs.
For everyone who lives on the phones.
Contact Centers
100% call coverage for QA, compliance and coaching instead of small manual samples.
Customer Experience
Hear the voice of the customer at scale and track sentiment and drivers over time.
Telecom & Utilities
Spot complaint spikes, service issues and churn signals early across high call volumes.
Connects with the Enterprise OneAgent so insights reach the systems and people who act on them.
Hear VoCallIQ on your calls.
Share a sample of recordings and we'll show transcription, sentiment, theme clustering and QA scoring on your own calls.